The Contact DND Workflow Trigger can be used for any actions where a contact turns Do-Not-Disturb (DND) on or off for any communication channels. When a DND event occurs, the associated contact will be added to the workflow, allowing you to set up any follow-up actions. This article will outline setting up a Workflow with the Contact DND Workflow Trigger.
Step 1: Start a new workflow or edit an existing one
Step 2: Creating and Editing the Trigger
- Click “Add New Workflow Trigger”
- Select Contact DND in the Contact section of the Workflow Triggers Menu or use the search feature. Once selected, the Contact DND trigger setup menu will appear.
- (Optional) Change the workflow trigger’s display name using the textbox under Workflow Trigger Name. Note that this will not affect the trigger itself, only the display name within the workflow builder
- Under Filters, you have several routes you can take
- Press + Add filters, and in the first drop-down that appears, select DND Flag is, and in the second drop-down, select the applicable trigger event for this workflow.
- Enable DND for all channels and Disable DND for all channels will trigger this workflow any time a contact turns on or off (respectively) DND for any of their communication channels.
- Enable DND for specific channels and Disable DND for specific channels will require an additional filter to select the specified channel.
- Press + Add filters again, and in the first drop-down, select DND Channel; in the second drop-down, select your chosen channel for this workflow. This can be Call, Email, FB, GMB, or SMS.
- With this setup, the workflow will trigger any time a contact turns DND on or off within the specified channel.
- If you add no filters, this trigger will add a contact to this workflow whenever they turn DND on or off for any communication channel.
- You can also filter by Custom Fields to only allow contacts with a custom field you have created to be added to this workflow.
- Press the Save trigger in the bottom right corner of the Trigger setup menu
Step 3: Set up applicable Workflow Action(s). We have multiple articles available to explain the setup of each Workflow Action. Feel free to review our articles for more information on setting these up.
Pro Tip: You can use any Workflow Actions triggered by the Contact DND trigger or leave this workflow without any actions.
Step 4: Press Save in the top right corner of your browser to save the workflow
- If your workflow is ready to be enabled, make sure the toggle switch under Save is set to Publish
- Be sure to test your workflow and set it up correctly using the Test Workflow button next to the Publish toggle switch.
- For an in-depth overview of Workflow Testing, see our article, “Using the Testing Features in Workflows”
Your workflow is ready to go with the Contact DND Workflow Trigger.