The Reporting Tab includes a specific report on “Agent Reporting”. This allows you to track information about your team and users within NicheFit. Perhaps you have a sales team or other team members you want to view statistics on. Agent Reporting lets you view Opportunities and Conversions, email and SMS stats, and more.
Step 1: Accessing The Report
- Navigate to the Reporting section of NicheFit.
- Click “Agent Reporting”.
- In the Agent Reporting Dashboard, you’ll see some filters and options in the top right corner.
- You can select 1 or more team members from the first dropdown list and click “Fetch” to grab the selected team member(s) data.
- Then, choose a date period. If you click “Compare,” you may select another date period.
- NOTE: This is useful if you want to compare metrics against more than one time period.
- Click the refresh icon in the top right corner to update the reports and graphs.
Step 2: Viewing The Report Data
- You can view metrics for Opportunities, Conversions, SMS, and Emails in multiple data boxes.
- NOTE: For Conversions, you may select a specific pipeline from the dropdown menu to view conversions for a specific pipeline.
- Also note that the SMS and Email data does not include automation SMS and Email communications, such as those sent via a campaign or workflow.
- Call Metrics shows all the available call metrics side by side, allowing you to compare automation, manual action, dialer, and incoming calls.
- The Efficiency box shows your total sales value, average sales duration, and velocity.
You may visit this reporting section as often as possible, update the filters, time frame, comparison information, and more. Check back to view how your numbers and stats change over time!
NOTE: If you wish to view reporting metrics for one day, check that date as the start and end date. You must have both selected for the stats to appear. The example below shows how you can run reports for January 1st, 2022 by choosing January 1st as the start and end date:
