Call Tracking and Missed Call Text Back Through Google My Business

Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from Google My Business listings without any risk as far as SEO (moving the business's real phone number to the secondary slot has not been found to negatively affect rankings).

 

The NicheFit Google My Business integration now enables you to automatically move your client's main business number to the secondary slot and add their Twilio number to the first slot.

When you toggle on GMB Call Tracking, the following happens: 

• If the phone number in GMB is already a Twilio number from the HighLevel sub-account, nothing will be changed as the business's calls are already being tracked in HighLevel.
• If the phone number in GMB is also the forwarding number for any of the Twilio numbers in the HighLevel sub-account, HighLevel will move the current number to the secondary slot and add the Twilio number in the primary slot. 
• If the phone number in GMB is not the forwarding number for any of the Twilio numbers in the corresponding HighLevel sub-account, HighLevel will move the current number to the secondary slot, add the Twilio number in the primary slot, and set the current number as the forwarding number for the Twilio number in the HighLevel sub-account.