Are you unsure what all the phone number settings are within NicheFit? Don't worry - mastering these different settings isn't as difficult as it may seem. To view the phone number settings, Navigate to Settings > Phone Numbers and click the pencil i ...
A digital phone number will give you full access to your regular call and message routing. You can create an outbound number easily within the app. Step 1: Navigate to Settings > Phone Numbers. Step 2: Click Add Number. S ...
Inbound Call Routing is the process that happens if a prospect calls back the phone number from a text message or the phone call that they received from your NicheFit outbound number or a number they found on your website, funnel, etc. When a c ...
One of the best ways to ensure Messaging deliverability is high is by verifying your toll-free number. Messaging platforms often change the message volumes, which can be sent over an unverified Toll-Free number. Therefore, verification for all Toll-Free ...
The “text 2 pay” feature allows you to send a payment link directly to a contact for them to pay you for products or services. You can do this through an individual contact record or the Conversations tab. The available link will inc ...
Effective 19th October , the LC - Phone system will be available for all the agencies. You can skip the hassle and directly set up the system with one click. Why LC-Phone? LC - Phone eliminates the need to integrate a third-party Telephony provider ...
Part One: Where To Upload Voicemail Files Step 1: Voicemail files (mp3 format) can be set in two different places: For Users, navigate to Settings > Team Management tab > Edit user > Call & Voicemail Settings Voicemail For The Business ...
A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages. It works because NicheFit will make a phone call to the selected contact. Then it will immediately drop that phone call and initiate a second phone call (which will pu ...
A whisper message is a short message you hear on your end of the line when a call is connected. It can help you best serve your customers and have context for a call. To set up your whisper message, follow these steps: Step 1: Navigate to ...
SMS carriers have attachment file size limitations to prevent deliverability issues and ensure their servers are not overloaded with hefty file sizes. At the same time, millions of people worldwide use their services to send SMS. SMS We support up to ...
Using NicheFit as a “softphone” for outbound calls is an excellent way to communicate with leads for one-time calls or calling through lists. This article will cover calling specific contacts for one-time calls. Please see other articles rel ...
NicheFit may have SMS validation enabled, allowing NicheFit to check phone numbers for you at the time of SMS sending. If activated, NicheFit will check Twilio Lookup (which charges per lookup) to see if the number is a landline, and then NicheFit won&r ...
Due to an industry change looking to improve and reduce spam, fraud, and unwanted messaging and protect SMS as a trusted communications channel in the U.S., every messaging provider who services A2P Campaigns must conduct this vetting. Starting January ...
You may want to record calls to be able to review them for quality assurance. Step 1: Ensure you have call recording enabled. Navigate to Settings > Phone Numbers > Edit. Check the call recording box. Click Update to confirm the changes. ...
Voicemail Drops require mp3 or wav audio files. This article shows how to convert your audio voicemail file to properly utilize Voicemail Drops. What you will need Audacity Step 1: Download Audacity Visit the Audacity website Sta ...
We all expect that the messages we want to receive will reach us unhindered by filtering or other blockers. An important step that our customers can take to make that expectation a reality is to prevent and eliminate unwanted messages. Ensure that the ...
In this article, we will discuss how to set up Missed Call Text Back in your system! Part 1: Settings Option Step 1: Navigate to Settings, Business Profile Step 2: Scroll down to “Missed Call Text Back” Step 3: Enable and ...
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. A2P 10DLC offerings provide better delivery quality and lower filtering ri ...
Inbound Call Routing is the process that happens when a prospect calls back the phone number from a text message or the phone call that they received from NicheFit outbound number. When a campaign sends out text messages or calls, the outbound ph ...
Call tracking allows you to understand the attribution of where calls are coming from. Whether you sent out a blast to get calls or targeted new customers with Facebook or Google ads, etc., you may want to know where incoming calls are coming from. By s ...
This article will walk through your options while you are on an outbound call through NicheFit. Options Within the Dialer Once you make a phone call from within the app and the call connects, you can mute the call, open the dialer, put the l ...
3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying for extra fraud protection. Typically, you direct the customer to an authentication page on their bank’s website, and they enter a pass ...
It's important for your business that you know how to buy a toll-free number. In this article, you will see an easy step-by-step on how to purchase this number. Part 1: Buying your Toll-Free Number Go to your account Click on Settings - Phone ...
What is changing? Starting January 26, 2023, all new US A2P 10DLC Campaign registrations (Standard, Low volume standard, and the soon-to-be-released Sole Proprietor 2.0) will be subject to a manual vetting process and be charged a one-time $15.75 campaig ...
What do you need to know? Starting July 5, 2023, all SMS and MMS messages to U.S. phone numbers using 10DLC phone numbers must go through a registered A2P campaign. Setting up new phone numbers or messaging campaigns will require additional time ...
On January 26, 2023, a new A2P 10DLC Campaign vetting process came into effect. For details on the change, see this article. This change is relevant to customers using long code numbers to send messages to the United States under the A2P 10DLC framew ...