This article will review your settings' Email Services section and how to navigate/use it.
Domain Service
This is the tab where you will pick/determine your default provider. You can enable reply tracking in the system and add service providers using the Add Service option.
Reply & Forward Settings
- In this tab, you can setup Forwarding, BCC, and forwarding to specific assigned users.
Note: If you reply from the other email system and not within the platform, your replies will not be seen, and replies to you will not come back into the system after.
- You can also set up a specific reply-to address.
Note: Reply conversations cannot be tracked and will not come back into the conversation thread