1. Overview
  2. Contacts
  3. Using the DND (Do Not Disturb) Feature

Using the DND (Do Not Disturb) Feature

The DND “Do Not Disturb” feature allows you to maintain Contact records, communicating with your Contacts as they wish for you to do so. You may have contacts who unsubscribe from emails or SMS communications, but you still want to keep their information in your records. Or, perhaps a Contact informs you they want to receive emails but not SMS communications, or vice versa. You can manually enable/disable DND for specific or all communication channels in NicheFit.

 

This feature is useful for you to respect your Contacts’ communication preferences, and it also may help your emails and SMS communications to not be flagged or marked as spam by a provider (as you are giving them the option to “Unsubscribe” rather than them having to report your messages as spam). This can help ensure a smooth process for your future communications coming from NicheFit.

 

You can set the DND feature for a contact, or if they ‘unsubscribe,’ they can self-enable the DND. Follow these steps to learn how to manually enable or disable the DND feature, as well as some pro tips:

 

Enabling or disabling DND for a Contact Record:

  • Navigate to a Contact Record.
  • Scroll down the “Contact” panel on the left.
  • Under “DND,” you’ll see checkboxes for all DND channels or individual channels for aspects of NicheFit you may use to communicate with contacts - from Email, SMS, FB messenger, and more.
  • You can select DND For Inbound Calls and SMS to block a number, for instances where you may get spam calls or texts and need to block a contact’s number.
  • Check the appropriate box(es) to enable the DND as you wish
  • Save the contact record

 

Pro Tips for Using the DND Feature: The DND feature can be automated in several ways.

  • You can create and use an unsubscribe link (check out our tutorial on unsubscribe links) to include in emails or SMS communications.
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