Troubleshooting Audio Issues

In this guide, we will discuss troubleshooting methods for when you are experiencing audio issues with the NicheFit system.

Common audio issues include:

Equipment issues
Internet connection issues
Default mic and speaker settings
Browser settings

Our system compresses audio with a Voice Over Internet Protocol (VOIP) system. With this compression, your audio may sound different compared to your microphone.

Internet Connection Issues:

VoIP breaks audio data into small chunks called packets to transfer them over the internet. This means your audio quality might be affected if you have a bad internet connection or a router.

Please head over to https://speed.cloudflare.com/ and do a test

It is recommended to have a 50MBPS uplink/downlink connection with a jitter of less than 10ms and a Ping of less than 40ms. If you have an inferior connection to the specs mentioned above, you may need to upgrade your internet or router.

You can check the VoIP compatibility of your internet connection by heading over to - https://test.webrtc.org/

If you see any warnings, you may need to upgrade your internet, router, or computer to improve your call quality.

*Notes: 5G wifi with a 5G capable WiFi chip, adapter, or direct Ethernet connection will provide much more stability.

Browsers:

Mobile browsers cannot receive or maintain call connectivity in the background and do not allow GSM call interruption handling.

Recommended browsers: Chrome, Firefox.

Chrome troubleshooting

Go to a site that wants to use your microphone microphone
When prompted, choose Allow or Block.

Allowed sites: Sites can start to record when you're on the site. A site can't start recording if you're using a different Chrome tab or app.

Blocked sites: Some sites won't work if you block them. For example, you won't be able to join a video call.

Please check for existing settings.
At the top right, click More and then Settings.
Click Privacy and Security and then Site Settings, and then Microphone.
Microphone option you want as your default setting.
Review your blocked and allowed sites.
To remove an existing exception or permission: To the site's right, click Delete.
To allow a site you already blocked: Under "Not allowed," select the site's name and change the camera or microphone permission to "Allow."
Turn on permissions in the computer settings.

Note: If you use MacOS Mojave and your camera or microphone is your system preference, Chrome may ask permission to use your camera or microphone. Microphone camera or microphone microphone, the dialogue, select Open preferences.

To enable mic permissions:
Click Microphone amicrophonelect the checkbox next to "Google Chrome."
Your computer may ask if you want to quit to save changes. To save changes, click Quit now.
You can select a default microphone to use on different sites.
Open Chrome.
At the top right, click More this looks like three dots and then Settings.
Click Privacy and Security and then Site Settings, and then Microphone.
For microphone default microphone, click the Down arrow.

If your microphone is working, try these steps:

Step 1: Make sure you aren't muted

If you’re using a headset, ensure the mute switch on the cord is off. Also, ensure you aren't muted on the website (like Google Meet or Skype).

Step 2: Check your system settings

Ensure your microphone imicrophoneult recording device and recording levels are correct: microphone to your Windows PC.
Select Start > Settings > System > Sound.
In Sound settings, go to Input, and in the Choose your input device list, select the microphone or microphone device you want to use.
To test a microphone that has already been installed:
Make sure your microphone is mic'ed into your PC.
Select Start > Settings > System > Sound.
In Sound settings, go to Input, and under Test your microphone, the microphone blue bar rises and falls as you speak into your microphone. The microphone is moving, and your microphone properly.
If you don't see the bar move, select Troubleshoot to fix your microphone.

Microphones, choose Apple menu > System Settings, then click Sound in the sidebar. (You may need to scroll down.)

Click Input on the right, then select the device you want to use in the list of sound input devices.
All sound input devices available to your Mac are listed. If your display has an internal microphone, it’s listed as [Mac model] Microphone.
Microphone the following to adjust your sound input settings:
Adjust the input volume: Drag the volume slider.
If you’re recording sound through your computer’s sound port, you can adjust the input volume to compensate for the sound source being too loud or quiet.

For example, if you’re recording loud music, lower the input volume so the recorded sound isn’t too loud or distorted. If you are recording someone speaking softly, increase the input volume so your Mac can better capture the person’s voice.

Capture less background noise when using your computer’s built-in microphone: microphone ambient noise reduction.” This option does not appear if a 4-channel built-in microphone format is selected in Audio MIDI Setup on a Mac with Apple silicon or Mac models with an Apple T2 chip.

Note: Using your computer's controls, you can’t adjust the input volume for a digital input device. You must adjust the input volume from its source, such as a receiver.

Step 3: Contact your manufacturer

If you’re still having problems, contact your microphone’smicrophone’sr.

Step 4: Restart your call and computer

Note: Attempting to see if the issues resolve in an Incognito window in Chrome will show you if extensions, cache, or too many tabs are a part of the problem.

Note: Limiting the amount of opened tabs, browsers, and other active internet-intensive apps will greatly improve performance.

Equipment:

VoIP connections require your computer to perform heavy computations; therefore, if you are using an old machine, it is expected to have problems with VoIP call quality.
Make sure the volume is up, just in case that is involved!
Double-click on your default Microphone > go to the level tab > raise the microphone volume higher, possibly to 100.

Note: Using a wired headset is recommended; if you use a wireless headset, please ensure the software is up to date.

Note: Using a direct-to AUX or XLR to Interface to USB is the most recommended method to capture audio. Bluetooth headsets are not recommended!

Default Settings:

Here are some examples of troubleshooting default sound and mic issues:
Try using different mics in case improvement can be found there.
Please ensure that you have selected the correct microphone. Microphone, your system will default to another one instead of your professional one, which can be adjusted in the browser.
Windows doesn't always recognize the default microphone when you plug and unplug microphones. Windows will default to your regular computer mic even if you have a microphone plugged in already.

Check the default microphone settings.

Go down to the speaker icon in the lower right-hand corner and right-click.
Open sound settings > Sound control panel > Click recording tab.
Make sure your default recording device is the correct microphone.

Microphone sound Settings

Right-click the sound Icon and Open Sound Configuration or Start - Configuration - System - Sound.
On the right panel, go to advanced sound settings.
There you will see a list of programs, and you can choose the output device for each program. Chrome will only be shown on this list if it plays some sound.

Check your speaker output.

If multiple audio output devices are available, ensure you have selected the appropriate one. Here's how:

Select the Speakers icon on the taskbar.
Note: If you don't see Speakers displayed, it may be in the overflow area. Select Show hidden icons to check there.
Next, select the arrow to open a list of audio devices connected to your computer.
Check that your audio is playing to your preferred audio device, such as a speaker or headphones.

Utilizing Network and audio connection wizards

Right-click on the sound icon, go to Settings > System > Troubleshoot > Other troubleshooters and run a test on internet connections, audio, and recording.

Echo

Typically that would be due to some feedback loop, such as both people being on speaker simultaneously.

*Firewalls can also present an issue and may be worth looking into if this information does not resolve your audio issue.