Inbound Call Routing is the process that happens when a prospect calls back the phone number from a text message or the phone call that they received from NicheFit outbound number.
When a campaign sends out text messages or calls, the outbound phone number is the number you set up under Settings > Phone Numbers.
Step 1: How to set up Inbound Call
- When logged into your account, Head into 'settings' > 'My Staff' > Click the 'Edit' button.
- Scroll down to 'Call and Voicemail Settings' > Assign a number to the user.
- Select forward calls to the mobile app.
How does it work?
When the checkbox is selected, all the calls to the number will be routed to the mobile app. The mobile app will receive a notification and pick up a call.
Note: You must have a valid number in the system in one of the following places: Call forwarding number, User Phone Number, or Company phone number. Inbound calls will only work if one of these three numbers is valid.
FAQ
Q: Why am I getting two calls?
A: When an Inbound call is made, the call will be forwarded to the mobile APP, and one of these is -Call forwarding number, User Phone Number, or Company phone number.
Q: If I am logged in to multiple devices, will I get called on all the devices?
A: You will get calls simultaneously for up to 10 devices you are logged into. When any of the calls are received, the remaining will disconnect automatically
Q: What if I am part of multiple sub-accounts and have inbound calling enabled?
A: You will only receive calls on the sub-account you switched to last. The app will remember the last sub-account details, and calls will continue to come in for the last sub-account.
If you switch to a sub-account where inbound calling is not available, you won't be getting calls from any other sub-account
What happens when I get two calls, and I pick up one?
Calls will be automatically disconnected if one of the simultaneous calls is picked either from the device or natively.