Workflow Action: Voicemail

In this article, we will explain the workflow action Voicemail, how to add one to a workflow, and give an example of what it can be used for

• In this situation, we will act as if we have multiple triggers leading up to this event for the client.
• An SMS was sent to them, and there was a Call after that. Now we want to add a Voicemail for the last attempt. (seen below)

 

• First, start by selecting the “+” button.

 

• This will pop up a menu selection on the right-hand side of the screen

• Scroll down until you see the “External Communications” collum 
• Select “Voicemail”

• You now have to ability to add pre-recorded voicemails to the contact

NOTE: Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. Phone carriers don't generally like the concept, so this is a phone carrier 'trick' and a workaround.

• Please Note: if your voicemail is not working: go to https://online-audio-converter.com/ and upload the voicemail file. Otherwise, you can create a new file here https://www.rev.com/onlinevoicerecorder.

• Select the green “Upload File” button and choose the pre-recorded file
• Please make sure you click the “Save Action” button before you close the voicemail tab